Refund policy

  • RETURNS

At Bathing Belle, we want our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we’re here to make sure you're satisfied with your order.

FIRST, PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO CHECK OUT.

We are not liable for wrong information given to us. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalizing order. 

How to Initiate a Return:

To return a purchase, your items must meet the following conditions:

  1. Be returned within 10 days of your delivery date.
  2. Be in its original, unused, unaltered and unwashed condition.
  3. Be returned with original tags and packaging.

SALE ITEMS: Items marked "Sale" or discounted with a promo code are final sale, and are not eligible for exchange or store credit.

FULL PRICED ITEMS: Eligible for refund, exchange, or store credit.

CUSTOM ORDERS: All custom orders are final sale and not eligible for exchanges or store credit.

IN-STORE RETURNS: Full priced items purchased online can be exchanged or returned in-store for store credit.

*We do not reimburse for return/exchange shipping.

**All return refunds are given of the full price value of the item minus the shipping cost of the order.

PLEASE NOTE: Unworn items must be returned with tags attached and in original packaging - with hygiene liner still attached. We reserve the right to refuse a refund if the hygiene stickers and tags on our products have been removed or tampered with.

Customer is responsible to send back the garments to the address provided with the returns form filled out in FULL with order number.

Exchanges will be given store credit for the price of the garment to repurchase your correct items by placing a new order online.

Returns & exchanges are processed within 2 business days after the item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.

If you choose to reject/refuse delivery due to customs fees there will be a $30 return fee deducted from your refund to cover return shipping due to your refusal.

RETURN ADDRESS:

Bathing Belle Swimwear

355 Roncesvalles Ave.

Toronto, ON M6R 2M8

Canada

  • On Shipping…

All orders are shipped with an approximate delivery time of 5-10 business days depending on the service chosen at check out. Delivery to rural and regional areas can incur longer delivery times, regardless of the shipping service selected.